Jo Bee Company

Recently I have had a string of customers who have said that the FTR Player 5.4.x Interface freezes after you load the audio. here is one such person with this issue.

“The FTR Player 5.4.1 appears to install properly, audio loads and will begin play, but then player controls do not respond.
The volume sliders don’t move, time/seconds do not advance, track lights don’t work, and can’t move cursors or use arrows to adjust times.
(not a switching to compact mode issue.)

FTR PlayerPlus2.2 was running stable on this machine (and Log Notes 2.2) playing same FTR Gold recorded audio. 5.4.1 was uninstalled, and re-installed a couple times – complete with registry edits to remove FTR.
File has been re-downloaded in case first was corrupt, re-installed, same problem.Checked log for app errors…none.”

Here are a couple of potential solutions to this problem. Note: each of these solutions has worked for some and have not worked with others this is meant for possible solutions.

Solution 1.

Uninstall the FTR Player, clean the registry and re-install the software using the following steps. WARNING: editing the registry can have very dire consequences be sure you creat a registry backup before continuing.

1. Go into Add/Remove Programs and remove all FTR Programs.
2. Next go into the Registry and remove HKEY_CURRENT_USER\Software\FTR and HKEY_LOCAL_MACHINE\SOFTWARE\FTR
3. Go to your C:\ Drive and remove C:\FTR Settings and go into the Program Files and remove C:\Program Files\FTR
4. Delete anything in C:\WINDOWS\assembly with FTR at the front
5. Reboot the PC
6. Redownload the 5.4.1 player and reinstall

To remove from the Registry:

Click on START
Click on RUN
Type
REGEDIT
Click on the plus sign next to
HKEY_CURRENT_USER
Click on the plus sign next to
SOFTWARE Folder
RIGHT click on the FTR Folder and choose Delete and yes.
Click on the plus sign next to
HKEY_LOCAL_MACHINE
Click on the plus sign next to
SOFTWARE Folder
RIGHT click on the FTR Folder and choose Delete and yes.
Close the Registry Editor

Solution 2.

Disable Video Acceleration. To do this…

Right click on your desktop and click ‘Properties’
Click on the ‘Settings’ tab
Click the ‘Advanced’ button
Click the ‘Troubleshoot’ tab
Set Video Acceleration to None

Solution 3

Make sure that DirectX, Windows Media Player and your video drivers are all up to date.

And Finaly Solution 4

disable Microsoft’s IntelliPoint mouse driver, and use only a generic mouse driver  instead. There has also been a known Issue with Logitech mouse and keyboard drivers and companion software.

We hope this helps. To see more on FTR Products Click Here

FTR is proud to bring to you a time saving product called TheRecord Online™. TheRecord Online is a web-based solution that streamlines the Court’s audio and transcript order and fulfillment process.

Through online collaboration among Courts, Requestors and Transcription Service Providers, TheRecord Online enables management of all aspects of the order process – requests, estimates, provision of recordings, payment processing and transcript delivery – via the Internet.

Key Features

* Integrated audio & transcript order system
* Electronic upload & provisioning of recordings
* Online payment processing
* Immediate transcriber access to recordings
* Progress tracking of transcript orders
* Rapid delivery of completed transcripts

Offered as a free service to the Courts, TheRecord Online offers tangible benefits for all stakeholders.

Benefits for Courts

* Streamlined audio and transcript order process
* Lowers cost – no need for optical media to transport recordings
* Saves time – one-click upload of recordings eliminates duplication
* Increases efficiency – electronic communication removes tedious phone calls and faxes

Benefits for Attorneys

* Online payments streamline workflow
* Electronic access to recordings & transcripts eliminates shipping costs & delivery delays
* Greater flexibility and convenience of placing transcript orders at any time of day

Benefits for Transcription Agencies

* Improves accuracy of transcript orders
* Greater confidence from timely online payments
* Immediate access to online recordings assists with resource allocation
* Reduces shipping costs via electronic delivery of transcripts

Through streamlined online collaboration, TheRecord Online creates a win-win situation for all parties involved.

For more information contact Jo Bee Company (509) 483-1118

Or Join FTR For a complimentary Web Demonstration on one of the top of the line digital recording solutions to meet your needs

Sign Up Here

The latest offering from the trusted leader in digital court recording solutions For The Record is proud to bring to the law enforcement community a software-based digital interview room recording and content management solution FTR Interrogator

FTR Interrogator offers users a multitude of tools to facilitate playback, annotation, search & retrieval, duplication and archival, and is available in two configurations to meet the interview room needs of the particular agency.

Key Features

• 2-channel digital audio-video recording
• Import & tag field recordings
• Create time-stamped, linked notes
• Embedded time-and-date watermark
• Rapid search, retrieval & duplication
• Archive to CD/DVD or network location
• Tag interviews with relevant case information
• Share content via email, CD or file transfer
• Instant access to specific prerecorded segments

In the Interview Room…

FTR Interrogator embeds a time-and-date watermark on each recorded frame, which means that the authenticity of the recording can be verified at any time.  It also offers significant advantages when locating, duplicating or sharing content compared to analog  VHS tapes.

With FTR Interrogator, users can create indexed notes that are linked directly to interview recordings, either while an interview is in progress or when it is being reviewed later on.  These linked notes can be rapidly searched to locate and instantly playback the corresponding recording.

The FTR Interrogator solutions offer several benefits across the organization, including ease of use, convenience, flexibility, greater process efficiencies and lower costs. It’s rich, usable feature set, combined with the simplicity and versatility of its operation, makes it the perfect choice for interview rooms that require a single cost-effective solution for capturing & managing digital audio/video recordings.

We recently had a customer who installed the FTR Player 5.4 and had some issues with the interface freezing up. Here is how he described the problem and the solution that was given hope this helps anyone who is having the same issue.

The FTR Player 5.4.1 appears to install properly, audio loads and will begin play, but then player controls do not respond. The volume sliders don’t move, time/seconds do not advance, track lights don’t work, and can’t move cursors or use arrows to adjust times. (not a switching to compact mode issue.)

FTR PlayerPlus2.2 was running stable on this machine (and Log Notes 2.2) playing same FTR Gold recorded audio. 5.4.1 was uninstalled, and re-installed a couple times – complete with registry edits to remove FTR.
File has been re-downloaded in case first was corrupt, re-installed, same problem. Checked log for app errors…none.

Computer: Intel Dual Core, E8400 @ 3.00GHz, with 3.21 GB of RAM.
Windows XP Professional Service Pack 3

And now the solution that worked in this case.

I would advise that you completely remove the old version before upgrading to the new. Just doing a add/remove or running the new install and allowing it to remove isnt enough, lets go a few more steps.

My suggestion would be:

1. Go into Add/Remove Programs and remove all FTR Programs.
2. Next go into the Registry and remove HKEY_CURRENT_USER\Software\FTR and HKEY_LOCAL_MACHINE\SOFTWARE\FTR
3. Go to your C:\ Drive and remove C:\FTR Settings and go into the Program Files and remove C:\Program Files\FTR
4. Delete anything in C:\WINDOWS\assembly with FTR at the front
5. Reboot the PC
6. Redownload the 5.4.1 player and reinstall

To remove from the Registry:

Click on START
Click on RUN
Type
REGEDIT
Click on the plus sign next to
HKEY_CURRENT_USER
Click on the plus sign next to
SOFTWARE Folder
RIGHT click on the FTR Folder and choose Delete and yes.
Click on the plus sign next to
HKEY_LOCAL_MACHINE
Click on the plus sign next to
SOFTWARE Folder
RIGHT click on the FTR Folder and choose Delete and yes.
Close the Registry Editor

Also, you will need to ensure that you have the latest Windows Media Player and DirectX installed on your computer. I would ensure that your computer has at least WMP 9 and DirectX 9.0c, to determine version of WMP, open WMP and then go to Help and the About WMP, this will tell you the version. To determine DirectX, click on start, then go to run and then type dxdiag and hit ok. A DirectX diagnostic will come up and about ¾ the way down will tell you the version. If either of these does not meet the requirements, you can go to www.microsoft.com and update it.

Also, I would go to the manufacturer of your computer (Dell, Gateway, HP, etc) and plug in your model number and ensure that you have all the latest drivers and BIOS for your computer, especially the video and sound cards. Also I would do a Windows Update until there are no more available updates left for your PC.

I hope this helps anyone having this issue as always this is just a suggested solution if the problem persists contact your FTR Reseller or FTR Technical Support. This is just a suggestion that worked in this case.

Jo Bee Company would like to introduce you to the NEW FTR Touch 2,4,or 8 channel touchscreen digital recorder. Built using state-of-the-art technology that combines touch-screen hardware and FTR’s flagship FTR Gold®  software, FTR Touch delivers an elegant and intuitive solution to accommodate the needs of a variety of environments.  Current FTR users can leverage their existing FTR investments and enjoy the many new benefits of FTR Touch, without the training requirements typically associated with new products.  New clients, on the other hand, can start to take advantage of the many features & benefits of FTR Gold, offered now in a unique and stylish form factor.

Key Features:

* Confidence monitoring
* On-unit playback support
* Time and date-stamped record
* Bundled with FTR Log Notes®
* 2- and 4-channel audio recording
* Archiving to network or optical media

FTR Touch offers tangible benefits to both new and existing FTR clients, such as increased process efficiencies, lower risk, reliability, ease of use, better security controls and more versatility.

FTR Touch is an ideal choice for a variety of environments.  Regardless of whether the venue is one where the Judge has the responsibility of controlling recording from the bench, or one where a dedicated device for capturing the record of proceedings is necessary, FTR Touch delivers a variety of benefits beyond just high-quality, multi-channel recordings.

Before anything else open the FTR Reporter -> click the FTR icon on the upper left side of the application -> write down the serial number it will start with 000-gr. now uninstall FTR Reporter and Player from the add remove programs window-> Go to START -> run -> regedit -> open the hkey_current_user go to software subdirectory and delete the FTR folder. Next go to the hkey_local_machine go to the software sub directory and delete the FTR folder. close the registry editor and restart the system.

do a clean install of the FTR reporter 5.2 using the software key you wrote down earlier and the activation # which can be found on a white folded card in the disks case. once it has been installed, open the FTR Reporter if necessary click on the system drop down (first icon on the icon bar of the reporter) go to tools -> options -> recorder, go to mixer tab and select 4 channels from the drop down list. click apply then ok now go to the system drop down go tools-> options -> archive and complete the archive screen click apply then ok test system good to go

FTR Hearings 5.2 replaces FTR Hearings 3.3 and is based on the latest FTR platform (along with FTR Reporter Version 5). FTR Hearings 5.2 will begin shipping in the last week of June 2009.

FTR  Hearings  is  a  digital  recording  solution  designed  for  Administrative  Hearings  Offices, Government  Agencies  and  Courts  that  want  to  capture,  playback,  annotate,  and  archive proceedings  of  hearings  and  trials  that  are  administered  in  smaller  venues.  Similar  to  FTR Reporter,  its 4-channel counterpart  in  the FTR Gold  family of products, FTR Hearings supports recording  of  2-channel  audio,  and  combines  all  of  the  functionality  found  in  other  FTR  Gold products such as FTR Log Notes®  and TheRecord Player™.

Staying  true  to  the FTR Gold heritage, FTR Hearings  still  features  simple  “tape  recorder-style” controls  that are easy  for staff  to understand and use. Features such as confidence monitoring, CD/DVD  or  network  archiving,  and  simultaneous  back-up  to  external  removable  media,  offer Agencies and Courts  the peace of mind  that proceedings will be accurately recorded and safely archived. 2-channel digital  recording with  individual channel  isolation and volume control during playback ensures a complete and accurate record of unmatched quality.

FTR Reporter Deck 2™ is a standalone, 4-channel digital recording solution that consists of a recording unit and an audio unit.  Each unit is small and lightweight which provides for space efficiency and versatile, easy installation. Incorporating FTR’s “TheRecord Empowered” technology, FTR ReporterDeck2 is a total recording management solution that includes:

·          ReporterDeck2
·          TheRecord Annotator™
·          TheRecord Replicator ™
·          TheRecord Player ™
·          FTR Headset
·          5-Pack of TheRecord Collection™ CD

FTR ReporterDeck 2 is the ideal “plug and play” solution for courts, hearing rooms and other venues that want to replace outdated, aging analog tape-based recording units.   Installation of the FTR ReporterDeck 2 has virtually no impact on existing procedures and is easy to learn and use.

Learn More

FTR Hearings is a two-channel audio recording and management software solution designed for individuals and organizations that record hearings or meetings of various types.  FTR Hearings can save significant time and money by providing a complete, yet simple, recording and rich media management solution.
Unlike standard recording solutions, FTR Hearings will record direcly onto a PC hard drive using TheRecord Recorder2x, or “ingest” audio with that was recorded using a third-party portable digital recorder with TheRecord Producer.

FTR Minutes is a software solution that offers clerks an easy and efficient way to record proceedings of meetings while simultaneously creating minutes. Until now, many clerks have produced meeting minutes by recording the meeting using a cassette tape recorder while taking notes by hand. Then, they create the minutes by referring to the notes and listening to the tape.

With FTR Minutes, a clerk can record meetings (with either TheRecord Recorder 2X software recorder or with various approved third-party portable digital recorders*) while taking notes in Microsoft® Word. Each note automatically generates a time-stamp with a dynamic hyperlink to the related audio. When the meeting is over, the clerk can click on each link, listen to the proceeding, and convert meeting notes into a set of minutes. FTR MinuteMaker also includes “shortcut” features to automatically create speaker lists, take attendance and record voting results

Learn More