“The FTR Player 5.4.1 appears to install properly, audio loads and will begin play, but then player controls do not respond.
The volume sliders don’t move, time/seconds do not advance, track lights don’t work, and can’t move cursors or use arrows to adjust times.
(not a switching to compact mode issue.)

FTR PlayerPlus2.2 was running stable on this machine (and Log Notes 2.2) playing same FTR Gold recorded audio. 5.4.1 was uninstalled, and re-installed a couple times – complete with registry edits to remove FTR.
File has been re-downloaded in case first was corrupt, re-installed, same problem.Checked log for app errors…none.”

Here are a couple of potential solutions to this problem. Note: each of these solutions has worked for some and have not worked with others this is meant for possible solutions.

Solution 1.

Uninstall the FTR Player, clean the registry and re-install the software using the following steps. WARNING: editing the registry can have very dire consequences be sure you creat a registry backup before continuing.

1. Go into Add/Remove Programs and remove all FTR Programs.
2. Next go into the Registry and remove HKEY_CURRENT_USER\Software\FTR and HKEY_LOCAL_MACHINE\SOFTWARE\FTR
3. Go to your C:\ Drive and remove C:\FTR Settings and go into the Program Files and remove C:\Program Files\FTR
4. Delete anything in C:\WINDOWS\assembly with FTR at the front
5. Reboot the PC
6. Redownload the 5.4.1 player and reinstall

To remove from the Registry:

Click on START
Click on RUN
Type
REGEDIT
Click on the plus sign next to
HKEY_CURRENT_USER
Click on the plus sign next to
SOFTWARE Folder
RIGHT click on the FTR Folder and choose Delete and yes.
Click on the plus sign next to
HKEY_LOCAL_MACHINE
Click on the plus sign next to
SOFTWARE Folder
RIGHT click on the FTR Folder and choose Delete and yes.
Close the Registry Editor

Solution 2.

Disable Video Acceleration. To do this…

Right click on your desktop and click ‘Properties’
Click on the ‘Settings’ tab
Click the ‘Advanced’ button
Click the ‘Troubleshoot’ tab
Set Video Acceleration to None

Solution 3

Make sure that DirectX, Windows Media Player and your video drivers are all up to date.

And Finaly Solution 4

disable Microsoft’s IntelliPoint mouse driver, and use only a generic mouse driver  instead. There has also been a known Issue with Logitech mouse and keyboard drivers and companion software.

We hope this helps. To see more on FTR Products Click Here

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Key Features

* Integrated audio & transcript order system
* Electronic upload & provisioning of recordings
* Online payment processing
* Immediate transcriber access to recordings
* Progress tracking of transcript orders
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Benefits for Courts

* Streamlined audio and transcript order process
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* Saves time – one-click upload of recordings eliminates duplication
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Benefits for Attorneys

* Online payments streamline workflow
* Electronic access to recordings & transcripts eliminates shipping costs & delivery delays
* Greater flexibility and convenience of placing transcript orders at any time of day

Benefits for Transcription Agencies

* Improves accuracy of transcript orders
* Greater confidence from timely online payments
* Immediate access to online recordings assists with resource allocation
* Reduces shipping costs via electronic delivery of transcripts

Through streamlined online collaboration, TheRecord Online creates a win-win situation for all parties involved.

For more information contact Jo Bee Company (509) 483-1118

Or Join FTR For a complimentary Web Demonstration on one of the top of the line digital recording solutions to meet your needs

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FTR Interrogator offers users a multitude of tools to facilitate playback, annotation, search & retrieval, duplication and archival, and is available in two configurations to meet the interview room needs of the particular agency.

Key Features

• 2-channel digital audio-video recording
• Import & tag field recordings
• Create time-stamped, linked notes
• Embedded time-and-date watermark
• Rapid search, retrieval & duplication
• Archive to CD/DVD or network location
• Tag interviews with relevant case information
• Share content via email, CD or file transfer
• Instant access to specific prerecorded segments

In the Interview Room…

FTR Interrogator embeds a time-and-date watermark on each recorded frame, which means that the authenticity of the recording can be verified at any time.  It also offers significant advantages when locating, duplicating or sharing content compared to analog  VHS tapes.

With FTR Interrogator, users can create indexed notes that are linked directly to interview recordings, either while an interview is in progress or when it is being reviewed later on.  These linked notes can be rapidly searched to locate and instantly playback the corresponding recording.

The FTR Interrogator solutions offer several benefits across the organization, including ease of use, convenience, flexibility, greater process efficiencies and lower costs. It’s rich, usable feature set, combined with the simplicity and versatility of its operation, makes it the perfect choice for interview rooms that require a single cost-effective solution for capturing & managing digital audio/video recordings.

In the past this has been a problem because while you could use the Blackberry for this purpose there were very few if any dictation and transcription software’s on the market that could read the (.amr) file format that the Blackberry uses to create the voice files. That has now changed.

Olympus who has become one of the most recognizable names in the digital dictation market place has released its latest version of its professional dictation and transcription software. The Player Pro v. 5.0.10.

This latest release from Olympus has the added functionality of being able to read the (.amr) file format. While this ability is constantly being improved in the Dictation and Transcription Modules in order to play the .amr files, those files have to be downloaded from email and imported to the Dictation or transcription software manually.

At current time it may take one extra step than usual but for those who are looking for an agressive and professional transcription method for the blackberry you can’t the new Olympus Player Pro.

The range of the SpeechMic Air is approximately 30 feet. If you’re using the SpeechMic Air and leave the range of your AirPort docking station the SpeechMic Air will begin to vibrate. Once you’re left the range completely an audible tone and microphone light will let you know and the device will stop recording.

I hope this helps if you would like to see more on the Philips Speechmic Air follow this link. Philips SpeechMic Air

The FTR Player 5.4.1 appears to install properly, audio loads and will begin play, but then player controls do not respond. The volume sliders don’t move, time/seconds do not advance, track lights don’t work, and can’t move cursors or use arrows to adjust times. (not a switching to compact mode issue.)

FTR PlayerPlus2.2 was running stable on this machine (and Log Notes 2.2) playing same FTR Gold recorded audio. 5.4.1 was uninstalled, and re-installed a couple times – complete with registry edits to remove FTR.
File has been re-downloaded in case first was corrupt, re-installed, same problem. Checked log for app errors…none.

Computer: Intel Dual Core, E8400 @ 3.00GHz, with 3.21 GB of RAM.
Windows XP Professional Service Pack 3

And now the solution that worked in this case.

I would advise that you completely remove the old version before upgrading to the new. Just doing a add/remove or running the new install and allowing it to remove isnt enough, lets go a few more steps.

My suggestion would be:

1. Go into Add/Remove Programs and remove all FTR Programs.
2. Next go into the Registry and remove HKEY_CURRENT_USER\Software\FTR and HKEY_LOCAL_MACHINE\SOFTWARE\FTR
3. Go to your C:\ Drive and remove C:\FTR Settings and go into the Program Files and remove C:\Program Files\FTR
4. Delete anything in C:\WINDOWS\assembly with FTR at the front
5. Reboot the PC
6. Redownload the 5.4.1 player and reinstall

To remove from the Registry:

Click on START
Click on RUN
Type
REGEDIT
Click on the plus sign next to
HKEY_CURRENT_USER
Click on the plus sign next to
SOFTWARE Folder
RIGHT click on the FTR Folder and choose Delete and yes.
Click on the plus sign next to
HKEY_LOCAL_MACHINE
Click on the plus sign next to
SOFTWARE Folder
RIGHT click on the FTR Folder and choose Delete and yes.
Close the Registry Editor

Also, you will need to ensure that you have the latest Windows Media Player and DirectX installed on your computer. I would ensure that your computer has at least WMP 9 and DirectX 9.0c, to determine version of WMP, open WMP and then go to Help and the About WMP, this will tell you the version. To determine DirectX, click on start, then go to run and then type dxdiag and hit ok. A DirectX diagnostic will come up and about ¾ the way down will tell you the version. If either of these does not meet the requirements, you can go to www.microsoft.com and update it.

Also, I would go to the manufacturer of your computer (Dell, Gateway, HP, etc) and plug in your model number and ensure that you have all the latest drivers and BIOS for your computer, especially the video and sound cards. Also I would do a Windows Update until there are no more available updates left for your PC.

I hope this helps anyone having this issue as always this is just a suggested solution if the problem persists contact your FTR Reseller or FTR Technical Support. This is just a suggestion that worked in this case.

Key Features:

* Confidence monitoring
* On-unit playback support
* Time and date-stamped record
* Bundled with FTR Log Notes®
* 2- and 4-channel audio recording
* Archiving to network or optical media

FTR Touch offers tangible benefits to both new and existing FTR clients, such as increased process efficiencies, lower risk, reliability, ease of use, better security controls and more versatility.

FTR Touch is an ideal choice for a variety of environments.  Regardless of whether the venue is one where the Judge has the responsibility of controlling recording from the bench, or one where a dedicated device for capturing the record of proceedings is necessary, FTR Touch delivers a variety of benefits beyond just high-quality, multi-channel recordings.

Question: When using the Olympus DSS Player Pro Release 5, can you export your hardware & software settings from one PC to another?

Yes, with the Olympus DSS Player Pro Release 5, you can export both your software & hardware settings from one computer to another.

How to export hardware settings:

You must have the Device Customization Program installed, it can be found on the installation CD. Go to Start > All Programs > Olympus Manager Tool > Device Customization Program.

The Device Customization Program will open, configure your Olympus digital voice recorder as you see fit, then select Export.

How to export software settings:

You will have to grab the profile from the PC that has Olympus configured. You will find the program by going to C:\Documents and Settings\[user name]\Application Data\Olympus\DSSPlayerProR5.

There, you will find three XML files, these are your profiles files. Grab the one with your user name. Note: if you have a different login name on the second computer, you will need to rename this XML file to match the destination PC.

The “mailrecv” XML file contains information regarding any audio files you’ve sent through the DSS Player Pro software. The “Preference” XML file contains settings regarding changes made to the look and feel of your software. Copy this file if you have resized windows, etc.

I hope this helps and enjoy

Question:

When I uninstall and then reinstall the Player Pro V.4.x Software the settings are still there how do I get rid of the unwanted settings?

Answer:

Go into the registry and delete the following:

delete HKLM\SOFTWARE\Olympus\DSSPlayerPro
delete HKLM\SOFTWARE\Olympus\DSSDecoder
delete HKLM\SOFTWARE\Olympus\DeviceDetector

delete HKCU\SOFTWARE\Olympus\DSSPlayerPro
delete HKCU\SOFTWARE\Olympus\Olympus DSSPlayerPro
delete HKCU\SOFTWARE\Olympus\DSSPlayer
delete HKCU\SOFTWARE\Olympus\DeviceDetector

Hope this solves some problems for you all.